Tenth Edition.

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HELPING YOU MEET THE HUMAN RELATIONS CHALLENGES OF TODAY'S FAST-PACED BUSINESS ENVIRONMENT.

Whether you are just beginning your study of human relations or already working in the field, Modern Human Relations at Work with its balanced blend of theory and practice is the preeminent guide and reference that will give you a comprehensive understanding of this fast-paced, rewarding field. This proven textbook includes many practical examples and techniques, as well as experiential and application-oriented exercises that show you how human relations concepts and skills can increase productivity and job satisfaction in the workplace. With its current coverage of emerging trends and topics, the Tenth Edition of Modern Human Relations at Work will become your go-to resource as you advance in your professional career.

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IN THIS TENTH EDITION

• CUTTING-EDGE techniques for developing and maintaining organizational efficiency and effectiveness.
• NEW Career Advisor features at the end of each chapter that guide you through self-assessment processes and other activities that provide the human relations tools necessary for career success.
• NEW Check Your Understanding boxes at strategic places in the flow of each chapter that give you opportunities to pause and evaluate your understanding of key concepts and immediately apply those concepts in brief exercises.
• CURRENT coverage of topics that are critical to your understanding of the field, including the global nature of human relations, teams and teamwork, and many other key topics.

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CONTENTS


PART 1: INTRODUCTION 1

Chapter 1: The Nature of Human Relations 3
The Challenging Workplace 3
What Is Human Relations? 5
The Evolution of Human Relations 6
The Human Resources Era 10
Behavioral Science and Human Relations 14
Emerging Challenges 18
Career Advisor: Choosing a Career 37

Chapter 2: Fundamentals of Motivation 46
Maintaining Motivation 46
What Is Motivation? 48
The Need Hierarchy 51
The Two-Factor Theory 57
Applying the Motivation—Hygiene Theory 59
The Motivation—Hygiene Theory in Perspective 60
Expectancy Theory 61
Motivational Force 64
The Expectancy Theory in Perspective 65
The Practical Side of Rewards 66
Research Findings 72
Creating a Recognition Program 73
What Do Employees Want? 74
Career Advisor: Develop a Plan of Action for Finding a Job 75


PART 2: THE SOCIAL SYSTEM 85

Chapter 3: Individual Behavior 87
Individual Opinions Really Count 87
The Nature of the Individual 89
Interpersonal Behavior 109
Assertiveness Training 110
Motivational Profiles 112
Career Advisor: Writing an Effective Resume 114

Chapter 4: Group Behavior 127
Innovative Teams in Action 127
Definition of a Group 128
Stages of Group Development 130
Characteristics of Groups 133
Intragroup Behavior 138
Intergroup Behavior 147
Power Struggles 148
Conflict Resolution 150
Team Building 152
Career Advisor: The Successful Job Hunt 158

Chapter 5: The Informal Organization 173
How Work Gets Done 173
The Nature of the Informal Organization 174
Benefits of the Informal Organization 190
Disadvantages of the Informal Organization 193
Dealing with the Informal Organization 195
Career Advisor: The Interview 198


PART 3: THE TECHNICAL SYSTEM 211

Chapter 6: Technology and People at Work 213
People and Technology: Working as One 213
The Evolution of Technology 214
Research and Development, Knowledge, and Technology 217
Postindustrial Society 223
Technology at Work 224
Meeting the Sociotechnical Challenge 233
Development of Knowledge-Based Organizations 234
Dealing with Workplace Violence 238
Job Stress 242
Career Advisor: How to Become an Effective Team Player 244

Chapter 7: Productivity and Quality Improvement 254
Merging Technology and People 254
Productivity and Quality Challenges 255
Management of Quality and Continuous Improvement 258
Formulating Strategic Intent 261
Participative Management Approaches 273
Career Advisor: Developing Your Brand 285

Chapter 8: Job Redesign and Job Enrichment 295
Out of Sight, But Not Out of Mind 295
Work in America 296

The Nature of Job Redesign 297
Job Redesign Techniques 298
Core Job Dimensions 299
Job Enrichment Principles 303
Job Enrichment in Action 307
Current Challenges in Job Design 309
Career Advisor: Manage Your Career Effectively 318


PART 4: THE ADMINISTRATIVE SYSTEM 329

Chapter 9: Fundamentals of Leadership 331
New Leaders Are Emerging 331
The Nature of Leadership 332
Assumptions about Employees 337
Leadership Behavior 338
Common Leadership Behaviors 342
Leadership Dimensions 344
Contingency Leadership Models 346
Charismatic and Transformational Leadership 353
Universal Leadership Behaviors 356
Leaders in the Next Decade 357
Career Advisor: Know Your Job 364

Chapter 10: Developing, Appraising, and Rewarding Employees 378
A Diversified Workforce: The 55 and Over Group—Productive
and Still Going! 378
Developing Employees 380
Career Advisor: Manage Your Time Well 412


PART 5: BEHAVIORAL EFFECTIVENESS 423

Chapter 11: Communicating for Effectiveness 425
Making Communication Pay Off 425
Technology's Impact on Communication 427
Workplace and Behavioral Changes 429
The Communication Process 434
Barriers to Communication 439
Achieving Effective Communication 444
Career Advisor: Managing Stress Effectively 457

Chapter 12: Managing Conflict and Change 472
Survival Requires Change 472
The Nature of Conflict 473
Managing Conflict 476
The Nature of Change 484
Managing Change 492

Using Organizational Structural Interventions 495
Using Organizational Development Interventions 497
Career Advisor: Using a Mentor 501


PART 6: LOOKING TO THE FUTURE 513

Chapter 13: Human Relations in Global Business 515
Mickey Has a Human Relations Problem 515
A Multinational Enterprise 517
The Nature of International Culture 520
The Impact of International Culture at Work 527
Outsourcing in Globalization 529
Global Human Resource Management Challenges 530
Development of a Global Perspective 538
Career Advisor: Organize your Office Properly 542

Chapter 14: Human Relations Challenges of the Future 551
Human Relations Ideas Continue to Work 551
Greater Focus on Innovation and Creativity 552
The Changing Nature of Work 557
Meeting the Cultural Diversity Challenge 561
Becoming a World-Class Organization 568
Human Relations Challenges in the Future 572
Changes Impact Human Relations Management 575
Career Advisor: Consider Career Switching 577

Notes 589
Subject Index 603