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Shipping abroad



Dear book friends from abroad,

"Knizhen pazar" provides deliveries to the whole world via Bulgarian Post. The delivery period after sending the package is between 5 and 10 workdays depending on the destination country.

In the emergency situation related to the COVID-16 it is not possible to use Bulgarian Post. The packages are delivered via alternative carriers depending on the country of the receiver. The delivery taxes and deadlines are clarified by contacting the book seller.



I.

1. Making an order

Please click on the button "Поръчай" (Order) to the chosen book (books), and on the second step choose "Държава" (Country) from the drop-down menu. The page will reload and you will be able to choose your preferred payment method.

On the next step enter in English the address data of the receiver. All input fields are required except "Район/Квартал" (Region/Housing complex).

The last step is "Преглед" (Preview). Make sure your ordered items and delivery data are correct. Finally, click the "Изпрати" (Send) button to finalize the order.

2. Confirmation and order payment

Look forward for the bookseller to confirm or reject the order in 3 days.

After the confirmation you can exchange messages with the bookseller through "Поръчано от мен" (Ordered by me) - "Изпрати съобщение" (Send a message). Тhe bookseller will send you there a message with the final amount due and the information for making a payment.

3. Sending, tracking and receiving a package

When the payment is received by the bookseller, s/he will send the package and s/he will message you with the tracking code (barcode). We recommend that you send him/her a message when you receive the books, so that s/he can mark the order as completed and move it to "Моите закупени книги" (My purchased books).



II.

More information to support the ordering from abroad:

1. All payment taxes are paid by the buyer along with the main payment.

2. To see the sending prices of small packages (up to 5 kg) please have a look at the website of Български пощи (Bulgarian Post) - http://www.bgpost.bg/bg/calculator . Have in mind that all packages for abroad are sent "С препоръка"(With tracking) and "С предимство" (With priority).

3. If you order books from more than two sellers we recommend you to use the service grouping (sending all books in a single package). If that is your wish, please mark "Да" (Yes) the "Групиране на пратките в една" (Grouping the packages in a single one) on the second step.

On chosing this option the "Книжен пазар" administration is responsible for contacting all the booksellers, make all the calculations and finally email you with the total payment due. When the payment is received, we will collect and check the books, we will package them and send them in a in a single delivery. The price of the grouping service is 10% of the total amount (the price of the books, the price of the deliveries inside Bulgaria, the price of the delivery abroad).



This text is inseparable part of the Terms of Service of Knizhen Pazar Ltd.



To contact the team behind Knizhen Pazar:

- for unregistered users - Questions/Complaints (Въпроси/Сигнали);
- for registered users - Sign In: Contact Us (Вход: За контакт).


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